Complaints

The Seller is liable to the Buyer if the sold product has a physical or legal defect (warranty for defects).

If the product sold has a defect, the Buyer may:

require the replacement of the product with a defect-free product,
request the removal of the defect,
make a price reduction declaration,
make a declaration of withdrawal from the contract.

If the Buyer finds a defect in the product, he should inform the Seller, while specifying his claim for the defect found or making a statement of the relevant content.

The buyer can use the complaint form available at https://e-trucker.eu/doc/Complaint Form.pdf, but this is not mandatory.

The Buyer may contact the Seller both by post and by e-mail.

The Seller will respond to the complaint submitted by the Buyer within 14 days from the date of delivery of the complaint to him by means of communication, using which the complaint was made.

Details of the Seller's warranty for defects are governed by the Provisions of the Civil Code (Art. 556 – 576).

As of 01.06.2020, the provisions on the Seller's warranty for defects of the sold item concerning Consumers also apply to a natural person entering into a contract with the Seller directly related to his business activity, where it is apparent from the content of this agreement that he does not have for that person a professional character, resulting in particular from the subject of his business activities, made available under the provisions on the Central Register and Information on Economic Activity.

PDF form model

Damage to the shipment during delivery

If damage is found during transport, a damage report must be drawn up in the presence of the courier and photographic documentation of the damage and packaging of the shipment must be made.

The damage report shall be drawn up at the time of delivery or no later than 7 days after the date of acceptance of the consignment in the event of damage and defects which cannot be seen from the outside, as found after acceptance of the consignment.

DPD

The dpd delivery damage report can be written down during delivery or by ordering a courier to write down the protocol via the DPD website by contacting the complaint department – 22 577 55 00.

Polish Post

The damage report on delivery by Polish Post can be written down during delivery or at any post office.

Scan of the injury protocol, together with photographic documentation, must be sent to shop@e-trucker.eu. On this basis, we ship damaged goods without the courier company having to acknowledge the damage.