Regulations of the online store

I. Basic concepts.

Seller - Treffler Transport - Łukasz Treffler, NIP: 5932303279 with headquarters in Tczew.

Shop - an Internet service belonging to the Seller, available under the domain, through which the Customer can purchase Goods from the Seller.

Client - a natural person who is at least 13 years old, but if the person is 18 years of age, the consent of its statutory representative is required, as well as a legal person and an organizational unit that is not a legal person, the specific provisions of which legal person who makes or intends to make an order or uses other services of the Store (including the Consumer).

Consumer - a natural person who performs a legal transaction (sale agreement via the Store) not directly related to its business or professional activity.

Regulations - these regulations defining the reasonable provision of electronic services by the Seller.

Selling item - a movable item, presented in the store, which may be the subject of a sales contract, detailed in the order.

Order Form - a service available on the Store's website, whereby the Customer who does not have a user account can purchase Goods.

II. General provisions.

These Regulations define the rules for the conclusion of a sales agreement between the Seller and the Customer, using means of distance communication and the use of the Store by the Customer, available at the Internet address

In the scope of services provided electronically, these Regulations are the regulations referred to in art. 9 of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002 No. 144, item 1204, as amended). Regulations are addressed to all customers of the store. The customer is obliged to comply with all provisions of the Regulations. The sale takes place on the basis of the version of these Regulations, in force at the time of placing the order.

All information contained on the Store's website, referring to products (including prices), does not constitute an offer within the meaning of art. 66 of the Civil Code, but an invitation to enter into a contract specified in Article 71 of the Civil Code.

III. Accepting and processing orders.

The condition for using the Shop's services is to read and accept these Regulations.

By placing an order, the Customer accepts the content of the Regulations.

Orders can only be placed via the online store at

In order to be able to correctly perform the ordering procedure, it will be necessary to set up a user account, thanks to which you can also observe the status of the order.

The basic condition for the implementation of purchases is the correct completion of contact details along with a valid, existing e-mail address and telephone number.

Orders are ordered for processing after the payment is credited to the store's account.

Orders placed on weekdays after hours. 15:00, on Saturdays, Sundays and holidays - will be carried out the next business day.

In the event of circumstances preventing the completion of the order, the Seller reserves the right to suspend the execution of the order - he commits to immediately inform the Ordering Party about the situation.

Preparation time of standard products from 1-30 working days from the moment of order acceptance.

Non-standard products will be implemented on an individual date.

The delivery time is specified in the product description.

The store is not responsible for differences in the appearance of goods presented by the store, which often result from the configuration of computer hardware - in particular, the resolution settings and colors of the monitor.

The prices of goods located in the online store are given in Polish zloty (PLN) and include VAT (gross prices).

The Treffler Transport company issues a VAT invoice for the purchased selling item. In order to receive a VAT invoice, you must correctly fill in the company's data together with the tax identification number (NIP).

IV. Delivery costs and delivery time of the order

The goods are delivered throughout the country via courier companies.

Transport costs are added to the order.

Payment methods:

Prepay / Payment by bank transfer

International shipment via DPD Strefa Paczki Sp. z o.o. :



Delivery time


81,45 zł (20,36 €)

2-14 days


84,98 zł (21,25 €)

2-14 days

Czech Republic

75,64 zł (18,91 €)

2-14 days


86,68 zł (21,67 €)

2-14 days


91,41 zł (22,85 €)

2-14 days


146,20 zł (36,55 €)

2-14 days


108,24 zł (27,06 €)

2-14 days


198,58 zł (49,65 €)

2-14 days


141,84 zł (35,46 €)

2-14 days


85,10 zł (21,28 €)

2-14 days


138,69 zł (34,67 €)

2-14 days


75,64 zł (18,91 €)

2-14 days


91,41 zł (22,85 €)

2-14 days


78,54 zł (18,64 €)

2-14 days


175,50 zł (43,88 €)

2-14 days


128,60 zł (32,15 €)

2-14 days


69,34 zł (17,33 €)

2-14 days


113,48 zł (28,37 €)

2-14 days

United Kingdom

104,65 zł (26,16 €)

2-14 days


116,63 zł (29,16 €)

2-14 days


81,95 zł (20,49 €)

2-14 days

The delivery time of the order is 2 - 14 days from the moment of receipt of the parcel by the courier.

V. Complaints

The Seller shall be liable under the warranty for physical and legal defects of the selling item to the extent specified in art. 556 and following acts of April 23, 1964 - Civil Code (Journal of Laws of 2014, item 121)

A physical defect of the selling item is the incompatibility of the item sold with the contract, so if the selling item do not have properties that should have due to the purpose of the contract, resulting from circumstances or intended use, there is no property that the Seller has provided to the Customer, is not suitable for the purpose, about which the customer informed the seller at the conclusion of the contract, and the seller did not object to such a destination, the product was released to the customer in an incomplete state.

The seller is liable under the warranty if the physical defect is found before the expiration of two years from the date of delivery of the selling item to the customer.

In the case of a Consumer, if a physical defect was found within one year from the date of delivery of the Goods, it is presumed that the defect or its cause existed at the time the selling item were released.

If the Product has a defect, the Customer may submit a statement about the price reduction or withdrawal from the contract, unless the Seller immediately exchanges the defective Product for a product free from defects or defects removed. This limitation does not apply if the Product has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the selling item with a product free from defects or to remove the defect.

If the Product has a defect, the Customer may also demand replacement of the item for free from defects or removal of the defect.

The Consumer may, instead of the removal of the defect proposed by the Seller, request replacement of the Product free of defects, or instead of replacing the Product, demand removal of the defect, unless bringing the selling item to compliance with the contract in a manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller.

The customer can not withdraw from the contract if the defect is irrelevant.

The Seller undertakes to respond to the complaint within 14 days of its receipt.

If the complaint is justified, the Seller undertakes to replace the defective selling item with a product free from defects or to remove the defect within 14 days from the day the complaint is reported by the Customer.

In the case of effective withdrawal from the contract, the Seller undertakes to return the payment within 14 days from the date of receiving the withdrawal from the contract, provided that the payment will not be returned until the Product is returned or the Consumer provides proof of sending it back.

A claim for removing a defect or replacing the selling item with a one that is free from defects expires after one year from the date of finding the defect. In the case of a Consumer, the limitation period can not end before two years have elapsed

VII. The right to withdraw from the contract

Pursuant to the Act of 30 May 2014 on Consumer Rights, the Consumer may withdraw from the contract for the sale of goods purchased in the Store without giving a reason, by submitting a relevant statement in writing within 14 days from the date of delivery (ie from the date of receipt of the goods by the Consumer) ). To comply with this deadline, it is enough to send a statement before its expiry. The consumer may withdraw from the contract by submitting a declaration of withdrawal from the contract to the Seller. The model statement is attached to these regulations.

A declaration of withdrawal from the contract should be sent to the following address: 

Treffler Transport - Łukasz Treffler

Łukasz Treffler

Kwiatowa 21 lok. 4

83-110 Tczew

The consumer will return the selling item to the Seller within 14 days from the date on which he rescinded the contract. To meet the deadline, it is enough to return the selling item before its expiry.

The goods should be returned to the address of the Seller.

Address for correspondence:

Treffler Transport - Łukasz Treffler

Łukasz Treffler

Kwiatowa 21 lok. 4

83-110 Tczew

Seller within 14 days from the date of receipt of the declaration of withdrawal from the contract will return to the Consumer all payments made by him, including the cost of delivery of the selling item, refund will not take place until the selling item are returned or the Consumer provides proof of its return. The Seller will refund the payment using the same method of payment as used by the Consumer. The Consumer bears the costs of returning the Merchant's selling item.

The right to withdraw from the contract does not apply to individual orders.

VIII. Personal data protection

By placing orders, the Customer consents to the processing of personal data provided by him for the purpose of processing and handling the order by the Seller, who is also the administrator of personal data within the meaning of the Act of 29 August 1997 on the protection of personal data.

Personal data contained in the Seller's database is not transferred to entities not participating in the implementation of the sales contract.

In accordance with the Personal Data Protection Act, the customer has the right to inspect their personal data, the possibility of correcting and deleting them. The seller guarantees each customer the right to control the processing of data in accordance with art. 32 of the Act on the Protection of Personal Data.

Providing personal data is voluntary, however, the lack of consent to the processing of personal data makes it impossible to complete the Customer's order.

IX. Final Provisions

The Regulations define the rules for the conclusion and performance of the contract for the sale of goods on the Store's website.

The sales contract is concluded between the Customer and the Seller.

Consolidation, security and access to the essential provisions of the concluded contract takes place by printing and providing the client along with the parcel with documents confirming the purchase of the goods.

The Regulations are available to all customers in an electronic version on the Store's website

To use the Store it is necessary to have devices that allow access to the Internet and a web browser that allows you to display web pages, as well as provide an e-mail address that allows you to send information about the implementation of the contract.

It prohibits persons using the Store (including Customers) from posting unlawful content in it.

In matters not covered by the Regulations, the provisions of the generally applicable law shall apply.

The Regulations do not exclude or limit any rights of the Customer who is a consumer who is entitled to him under the mandatory provisions of law. In the event of a conflict between the provisions of the Regulations and the mandatory provisions of law, granting rights to consumers, priority is given to these provisions.